Privacy Policy

Kalido Private Office– Privacy Policy
This Privacy Policy explains how personal information is collected, used, and disclosed by Kalido Private Ltd ("we", "our" or "us") and rights and choices you have in relation to the personal data we hold and process. This Privacy Policy applies to our clients, customers, suppliers, employees, workers and other third parties (e.g. other professionals such as solicitors, accountants, surveyors, real estate agents, educational advisers etc.) and visitors to our website (individually, "you"). By instructing us to act on your behalf and by visiting or using our website, you are consenting, to the extent permitted by applicable law, to us gathering and processing information about you in accordance with this Privacy Policy, although consent may not be required for all of the elements described in this Privacy Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to the information we collect and how we may process it. This Privacy Policy is separate and in addition to confidentiality obligations we owe to our clients and clients should also refer to our terms of engagement for further details.
Who are we?
Kalido Private Office is a limited liability partnership incorporated in England and Wales and is a 'controller' under the General Data Protection Regulation 2016/679 ("GDPR").
Whose data do we hold?
We may hold data about the following people:
• Employees and workers
• Customers and clients
• Suppliers and service providers
• Advisers, consultants and other professional experts
• Other professionals such as other solicitors, accountants, surveyors, educational advisers, real estate agents,
• Complainants and enquirers
What data will we collect?
We will only collect information that is relevant to the matter that we are dealing with. In particular we may collect the following information from you which is defined as 'personal data':
• Personal details, including identity data and contact details
• Family, lifestyle and social circumstances
• Financial details
• Business activities of the person whose details we are processing
We may collect the following information from you when you view our website:
• Your IP Address, browsing actions and patterns
• Technical data such as browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
We may also collect information that is referred to as being in a 'special category'. This could include:
• Physical or mental health details
• Racial or ethnic origin
• Religious beliefs or other beliefs of a similar nature
• Criminal convictions
• Sexual orientation
When we collect your personal data?
We may collect personal data about you at various stages, such as:
• When you or your organisation seek our services
• When you or your organisation make an enquiry (including, without limitation, in person, over email or over the telephone)
• When you attend a seminar or other event we may organise, or sign up to receive communications from us
• When you or your organisation provide services to us, or otherwise offer to do so
Basis for processing
The basis on which we process your personal data is one or more of the following:
• It is necessary for the performance of our contract with you
• It is necessary for us to comply with a legal obligation
• It is in our legitimate interests to do so
• You have given us your consent (this can be withdrawn at any time on request by sending an email to
How will we use your data?
We use information held about you in the following ways: To ensure that content from our site is presented in the most effective manner for you and for your computer. To provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out our obligations arising from any contracts entered into between you and us. To allow you to participate in interactive features of our service, when you choose to do so. To notify you about changes to our service. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services, which may be of interest to you and we or they may contact you about these by [post or telephone]. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those, which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Who will we share your information with?
Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Kalido Private Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Kalido Private Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
How long will we keep your information for?
We will normally keep your information throughout the period of time that we do work for you and afterwards for such period as we are required to do by law and also by the regulations and insurance requirements that apply to us. Usually this will be for a period of six years after we conclude the work we have carried out for you, but may be for a longer period in certain specific cases (including in particular in relation to real estate transactions where we will keep your information for a period of twelve years after we conclude the work we have carried out for you or for an even longer period where we have acted in connection to your will).
Transfers to third countries
• We may from time to time transfer your personal data to a country outside of the EEA.
• Normally this will be necessary for the performance of your contract with us or for the exercise or defence of legal claims on your behalf.
• Sometimes we may transfer for other reasons and we will ensure that appropriate safeguards are in place at all times. Such safeguards may include:
o the country to which we send your personal data is approved by the European Commission as providing an adequate level of protection for personal data;
o the transfer is to a recipient in the USA who has registered under the EU/US Privacy Shield;
o the recipient has entered into European Commission standard contractual clauses with us; or
o you have explicitly consented to the transfer of your personal data outside of the EEA.
Security arrangements
• We take appropriate technical and organisational measures to keep your personal data confidential and secure, in accordance with our internal policies and procedures regarding storage of, access to and disclosure of personal data.
• We may keep your personal data in our electronic systems, in the systems of our contractors, or in paper files.
• In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the ICO and with you as appropriate.
What rights do you have?
You have the following rights under the GDPR:
• Right to be informed
• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Rights concerning automated decision-making and profiling
• You have a right to see the information we hold about you
• To access this you need to provide a request by email to together with proof of identity
• We will usually process your request free of charge and within 30 days however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and/or is very complex
Right to erasure
• You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR)
• We will deal with your request free of charge and within 30 days but reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims
• To exercise your right to erasure please contact us by email to, together with proof of identity
Who can you complain to?
• If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact .
• If your complaint remains unresolved then you can contact the Information Commissioner's Office (
Changes to our Privacy Policy
This Privacy Policy was last updated on 24 May 2018. We have the right to update the contents of this Privacy Policy from time to time to reflect any changes in the way in which we process your personal data or to reflect legal requirements as these may change. If we update the Privacy Policy, we will post the revised Privacy Policy on our website. Changes will take effect as soon as the revised version is made available on our website.